Qualification
Qualifying the request: tasks, deadlines, owners
For CIO, legal and IP-operations roles, the request form works best from a concrete account of the back office rather than a generic brief. It should name whether renewals are docketed, whether assignments are recorded and who owns each task. With that, dotNice can separate a one-off back-office audit from a standing docketing service, a recordal clean-up or a use-evidence programme — and recommend which task to secure first.
The review is most valuable when the buyer can describe the current state: whether deadlines are tracked in a real system, whether the chain of title is clean, whether use evidence exists. A request is qualified when it states the tasks, the deadlines and the owners. The output is a scoped administration model — a task with the loss it prevents and an owner — not a service catalogue.
The cost of weak administration belongs in the same record. A neglected back office means rights lost on a calendar and enforcement weakened by a messy register. Quantifying that — lapsed renewals, broken title, lost cancellations — is what moves the trademark back office from a backlog item to a funded decision with an owner and a cadence.